This Return and Refund Policy (“Policy”) outlines the guidelines and procedures for returning and refunding Products purchased through “www.mypresets.in” (“we” “us” “our”) website and marketplace (collectively referred to as the “Platform”). By making a purchase on our Platform, you agree to adhere to this Policy and understand the terms and conditions outlined herein. We recommend reviewing this Policy carefully before making any purchase.

1. RETURNS AND REFUNDS

• A. Digital Assets: Due to the nature of digital assets, we generally do not offer returns or refunds for purchases. Once a digital asset has been downloaded or accessed, it cannot be returned. We encourage users to carefully review the details, specifications, and previews provided for each digital asset before making a purchase.
• B. Exceptional Cases: In rare circumstances, if you encounter technical issues or problems with the digital asset that prevent its proper functionality or use as described, you may be eligible for a return or refund. To request a return or refund in such cases, you must contact our customer support within 72 hours of purchase, providing detailed information about the issue encountered.

2. ELIGIBILITY FOR RETURNS AND REFUNDS

• A. Proof of Purchase: To be eligible for a return or refund, you must provide a valid proof of purchase, such as an order number or transaction details.
• B. Evaluation Process: Our team will assess the reported issue and may require additional information or documentation to investigate and verify the problem. We reserve the right to request screenshots, error logs, or other relevant evidence to support your claim.
• C. Refund Decision: The decision to issue a refund will be made at our discretion, taking into consideration the specific circumstances and the validity of the reported issue. If a refund is approved, the refund amount will be determined based on the purchase price paid for the digital asset.

3. REFUND PROCESS

• A. Refund Method: Approved refunds will be processed using the same payment method used for the original purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.
• B. Non-refundable Fees: Any non-refundable transaction fees or charges imposed by payment processors or banks are not included in the refund amount.

4. CONTACT US

contact our customer support team or write us at hello@mypresets.in. We are here to help If you have any questions, concerns, or need assistance regarding returns and refunds, please and will respond to your inquiries in a timely manner.

This Policy ensures transparency and provides guidelines for returns and refunds of Products purchased through our Platform. By making a purchase, you acknowledge and accept the terms and conditions outlined in this Policy.

(We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Platform. It is your responsibility to review this Policy periodically to stay informed about any updates.)