FAQ

Q: What is mypresets.in?

A: mypresets.in is India's first digital assets, presets, and project marketplace that offers a wide range of high-quality digital products for content creators, designers, and anyone looking to elevate their projects.

Q: What kind of digital assets do you offer?

A: We offer a diverse range of digital assets, including Lightroom presets, Photoshop actions, LUTs, video templates, graphics, and much more.

Q: How can I purchase products from mypresets.in?

A: You can purchase products directly from our website by creating an account and adding the products you want to your cart. We accept payments via credit/debit cards, net banking, and other payment methods as suggested on our platform.

Q: How do I access my purchased products?

A: After completing your purchase, you will receive a download link via email. You can also access your downloads by logging into your mypresets.in account.

Q: Do I need any special software to use the products from mypresets.in?

A: It depends on the product you choose. For example, Lightroom presets can be used with Adobe Lightroom software, while video templates can be edited using video editing software like Adobe Premiere Pro. We provide detailed instructions for each product to ensure that you can easily use it with the appropriate software.

Q: How can I get support if I have an issue with a product purchased on mypresets.in?

A: If you have any issues with a product purchased on mypresets. You can contact our customer support team by emailing us at hello@mypresets.in or through our contact form on the website. Our team will be happy to assist you with any queries or issues.

Q: Can I sell my digital products on mypresets.in?

A: Yes, you can sell your digital products on mypresets.in by becoming a seller on our platform. To get started, simply sign up as a seller, create your product listings, and start earning revenue for your creations. ( Invitation only )

Q: Can I use my purchased products for commercial use?

A: No, some of our products are for educational and personal use only while some are available for commercial use. Please refer to the product description for details, and obtain the necessary copyright permission from the owner for commercial use.

Q: Do you offer free products?

A: Yes, we offer a selection of free digital assets from time to time, You can find our free products on our website.

Q: Can I use mypresets.in products on both desktop and mobile devices?

A: It depends on the product. Some products are designed specifically for desktop software, while others are optimized for mobile devices. Please refer to the product description for more information.

Q: How often do you add new products to your marketplace?

A: We are constantly adding new products to our marketplace, with new releases every week. Be sure to check back often for the latest and greatest digital assets.

Q: Are mypresets.in products compatible with all software versions?

A: Our products are designed to be compatible with the latest software versions, but may not work with older versions. Please refer to the product description for compatibility information.

Q: Can I download my purchases multiple times?

A: Yes, you can download your purchases as many times as you need, from your account dashboard.

Q: How do I know if a product is right for me?

A: We offer detailed product descriptions, including previews and compatibility information, to help you make an informed decision. If you have any questions or concerns, please get in touch with us on hello@mypresets.in,  and our team will be happy to assist you.

Q: Can I transfer the license for a product I purchased from mypresets.in to someone else?

A: No, our licenses are non-transferable, and only the original purchaser is allowed to use the product.

Q: What happens if I lose my product download link or file?

A: If you lose your download link or file, you can access your purchased products by logging into your mypresets.in account. If you still have issues, don't hesitate to get in touch with us, and we will assist you in retrieving your files.

Q: Can I use mypresets.in products for resale or distribution?

A: No, our products are licensed for personal or commercial use only, and cannot be resold or distributed.

Q: What happens if I violate the license terms?

A: Violating our license terms can result in legal action, and may lead to termination of your mypresets.in account. For further information please refer to the Terms and Condition/ Terms of use.

Q: Can I request a refund for a product I purchased?

A: Yes, we offer refund on technical glitch. If you're face any problem with your purchase, please get in touch with us, and we will process a refund.

Q: How do I obtain copyright permissions from the owner of a product?

A: If you plan to use a product for commercial purposes, you must obtain copyright permissions from the product owner. Please refer to the product description for information on copyright ownership, or contact us on hello@mypresets.in and we will assist you in obtaining the necessary permissions.